Legal documents
The terms and policies for PhoneFlow, a service of Electric Software LLC. Every version is kept at its own permanent address, so you can always read the exact text that applied on a given date. See the change log for what changed and when.
Customer agreement
The contract between an organization and PhoneFlow, and the documents that are part of it.
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PhoneFlow Master Customer Agreement
The contract between your organization and Electric Software LLC, doing business as PhoneFlow, for the PhoneFlow AI receptionist and business phone platform.
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PhoneFlow AI & Telephony Service Terms
Rules for the telephone, messaging, voice and AI features of PhoneFlow, including recording notices, outbound calls, texting and emergency calling limits.
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PhoneFlow Data Processing Addendum
How PhoneFlow processes personal data on behalf of its customers: instructions, security, subprocessors, breach notice, deletion and international transfers.
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PhoneFlow Professional Services Addendum (Legal)Law-firm customers only
Additional terms for law firms and legal-services organizations that use PhoneFlow, covering confidentiality, intake guardrails, subpoenas and professional duties.
Policies and notices
Rules for everyone who uses PhoneFlow, and how we handle personal information.
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PhoneFlow Acceptable Use Policy
What customers and users may not do with PhoneFlow, including illegal or deceptive calls and texts, AI misuse, prohibited data and abuse of the platform.
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PhoneFlow User Terms
The terms every individual accepts when they sign in to a PhoneFlow account provided by their organization.
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PhoneFlow Privacy Notice
What personal information PhoneFlow collects from website visitors, account users and callers, how it is used and shared, how long it is kept, and your choices.
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PhoneFlow Subprocessor List
The outside companies PhoneFlow uses to process customer call, message and account data, what each one does, and where it processes data.
Website
Terms for visiting myphoneflow.com.
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PhoneFlow Website Terms of Use
The terms for using the myphoneflow.com website, including its voice demo and forms.